ONE HEALTH

One Health, a mobile-first website,  was created to provide a place where users can manage their health needs in a centralized health portal.

Project: End-to end Responsive Mobile Design

Timeline: 3 months

Role: Sole designer- Research, UX/UI, Branding, Prototyping, Testing

PROBLEM

Personal health is something that affects all of us in one shape or form. Managing one’s health or a loved one’s health can oftentimes be overwhelming. How can we help people to better manage their health so that preventative care and leading healthier lives would be a priority? 

CONDUCTING RESEARCH

COMPETITIVE ANALYSIS

Taking a closer look at popular health apps, assessing strengths and weaknesses of potential competitors.

USER INTERVIEWS

Five interviews were conducted: 3 in- person interviews and 2 telephonic interviews

  • Insights:

    • 2 of 5 interviewees state that having a single platform specific to their insurance plan to track all health needs has been very convenient

    • 1 of 5 interviewees states that she wishes there was a single platform she could use to manage health needs

    • 2 of 5 interviewees express frustration in finding medical appointments

    • 5 of 5 interviewees are keeping track of their health in some way

AFFINITY MAP

  • Concept of personal health played a role in all interviewees’ their day to day lives.

  • Difficulties of managing appointments from different providers as well as the frustrations that came with finding appointments that were available close in time.

  • Being a part of a health plan where users can manage all of their health concerns in one platform, alleviated a lot of stress regarding managing their health due to the streamlined process.

  • Some interviewees prioritize fitness goals while others prioritize managing chronic health conditions.

USER PERSONAS

After gathering and synthesizing research, three user personas were created.

Creating a Solution: Ideation

How might we reduce the stress people are experiencing while working with multiple different providers and specialists?

Product Features

Chose to focus on three main features

-Creating a user account

-Document Center: Uploading and Viewing documents

-Appointment Finder: Searching for appointments

User Flows

Low Fidelity Wireframes

VISUAL DESIGN AND BRANDING

The primary color green was chosen as it represents life, vitality, health. I chose a monochromatic color palette to create a simple aesthetic

The name of the product, One Health, was chosen to represent a singular platform for users to manage their various health needs.

The logo was created to include a symbol that is an homage to the medical cross, a symbol of health and healing in medicine.

A sans serif font, Roboto Regular, was chosen to support the simple aesthetic of the brand.

High-Fidelity Wireframes

TESTING & REVISIONS

Usability Testing



Who? Total of 6 participants ranging from ages 30-35.

What? Participants were asked to complete 4 tasks


Task 1: Please Create an Account with One Health
Task 2: Upload an image in the Document Center and label it "X-Ray Dental".
Task 3: View a document "X-Ray Dental"
Task 4: Search for an appointment with a Primary Care Provider and make an appointment with Dr. Doe at 9:00 on June 25, 2024.


Measuring Success

Successful completion of the task vs. Unsuccessful completion of task

All tasks had 100% Success Rate

Error:
Task 1: 37% Misclicks
Task 2: 18% Misclicks
Task 3: 23% Misclicks
Task 4: 48% Misclicks

Time to completion of tasks
Task 1: 18 secs average time to completion
Task 2: 33 secs average time to completion
Task 3: 20 secs average time to completion
Task 4: 34 secs average time to completion

Feedback from the user if completing a task takes a long time or is confusing. Participants reactions to completing tasks and any feedback.

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